Frequently Asked Questions

Where do you ship?

We ship only to eligible street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, international destinations, or freight forwarders.

How much is shipping?

Standard shipping is free for eligible orders.

When will my order arrive?

Processing normally takes 1 to 2 business days. Standard transit is estimated at 3 to 7 business days after processing.

Will I receive tracking?

Yes. When tracking is available, it is sent to the email address used at checkout.

Can I cancel an order?

Contact us promptly. We may cancel an order before fulfillment begins, but cancellation is not guaranteed after processing or shipment.

What is the return period?

Contact us within 30 calendar days after delivery. The item must satisfy the Return and Refund Policy.

Do you offer exchanges?

We do not process direct exchanges. Return an eligible item for a refund and place a new order.

What if my furniture arrives damaged or incomplete?

Contact us within 7 calendar days after delivery with your order number and clear photographs of the product, packaging, and shipping label.

Is assembly required?

Many products require assembly. The product page and included instructions provide available assembly information. Use all required hardware and anchoring devices.

How can I contact Wayfair?

Email support@willowora.shop during customer service hours.