Contact information

Willowora provides customer support for order questions, product information, delivery issues, returns, privacy requests, and website concerns.

Contact details

Email: support@willowora.shop

Mailing and business address: 2200 E Norris St #1906, Philadelphia, PA 19125, United States

Customer service hours: Monday through Friday, 10:00 AM to 6:00 PM Eastern Time, excluding U.S. federal holidays

Website: willowora.shop

Expected response

We aim to respond to customer service messages within 1 to 2 business days. Messages received outside service hours are reviewed on the next business day. Include your order number when contacting us about an existing order. Do not send payment card numbers or sensitive identity documents by ordinary email.